Privacy Policy

Multipoint Locksmiths Limited
Company No: 16321068
Registered Address: C K R House, 70 East Hill, Dartford, Kent, DA1 1RZ, United Kingdom
Effective Date: [12/05/2025]

1.⁠ ⁠Introduction
This Privacy Policy explains how Multipoint Locksmiths Limited (“we”, “our”, or “us”) collects, uses, and protects your personal data. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2.⁠ ⁠What Information We Collect
We may collect the following information from customers, suppliers, and website users:

Full name
Address and postcode
Telephone number
Email address
Payment details (processed securely, not stored)
Booking or service history
IP address (for website analytics)

3.⁠ ⁠How We Use Your Information
We collect and process your data for the following reasons:

To provide locksmith services and respond to service requests
To send confirmations, invoices, or updates about your job
To comply with tax and legal obligations
For internal record-keeping and customer service improvement
With your consent, to send you relevant offers or service reminders

4.⁠ ⁠Lawful Basis for Processing
We process your personal data based on the following lawful bases:

Contractual necessity (to carry out work or services you’ve requested)
Legal obligation (for accounting, insurance, or regulatory reasons)
Legitimate interests (e.g., improving services or resolving disputes)
Consent (for optional marketing emails, where applicable)

5.⁠ ⁠Sharing of Data
We do not sell or rent your personal data. We may share it with:

Payment processing providers
Accountants or professional advisers
Law enforcement, if required by law
IT service providers (e.g. secure website hosting, email servers)

6.⁠ ⁠Data Retention
We retain personal data for as long as is necessary to:

Fulfil service obligations
Meet financial and legal record-keeping requirements (typically 6 years)
After this, data is securely deleted or anonymised.

7.⁠ ⁠Security
We use secure systems and take reasonable technical and organisational measures to protect your personal data. Payment details are processed via secure, compliant third-party providers.

8.⁠ ⁠Your Data Rights
Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal exceptions)
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
You can contact us to exercise your rights using the details below.

9.⁠ ⁠Contact
If you have any questions about this Privacy Policy or wish to make a data request, please contact:
Email: enquiries@multipointlocksmiths.co.uk
Phone:+44 7481 518894
Post: Multipoint Locksmiths Limited, C K R House, 70 East Hill, Dartford, Kent, DA1 1RZ